7 Principles to WOW & Dazzle Your Customers Consistently

Is great customer service a dying thing? Like me, have you had any bad customer experiences lately? I know it doesn’t happen at your work or business, but I bet you have experienced some bad service recently at a restaurant, shop, gym, or retail business in the last month alone. Truth be told, creating extraordinary customer experiences is MORE important than ever these days and I want to dive deep into that today and discuss how we can consistently dazzle and WOW our clients, customers, fans, and tribe/community even more consistently.

In today’s episode, I want to share the 7 principles to consistently deliver a “world-class experience” and share a few personal stories from brands like the iconic Ritz-Carlton, Nordstrom, and Disney that I have dealt with and how they have left a lasting impression on me. Additionally, I have my good friend Hank Ebeling on the IMPACT SHOW today. Hank is the king of service, building his career on a passion for customer service and customer experience.

Here are some of the things we discuss:

Hank’s Top 4 & my Top 3 Customer Service Principles.
Why I wanted to be the “Ritz-Carlton” of the fitness, gym, and coaching industry.
The Disney story and how I once saw Snow White doing something you wouldn’t believe.
Why I love Nordstrom’s…and what keeps me going back.
Why people’s names are so important and top tips on how to remember them.
How & why it’s important to meet the unexpected and unspoken needs of your customers/clients.
A negative customer experience I encountered recently and my thoughts on why it went bad.
What’s the lifetime value of your customer/clients?
The weatherman test and how it can help you create a world-class customer experience.

Enjoy this episode on customer service and creating a world-class customer experience. If you enjoy the episode and you believe your co-workers, team, and customers will get value out of it, please SHARE it. Simply take a photo of the episode and share it on your IG stories. Please tag Hank Ebeling and me so we can reciprocate some love.

Tag us on Instagram: @ToddDurkin @HankEbeling

About Hank Ebeling:

Hank Ebeling is a small-business entrepreneur and the founder and owner of H4 Training gyms in Illinois. He’s built his career on a passion for customer service and customer experience, and he shares his insights in interviews and conversations with a range of other small-business owners in his popular Success Trails Podcast. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon. Hank helps transform other small businesses by taking their customer service from good to gold. You can email him at hank@h4-training.com or check him out on other social platforms like Instagram at @HankEbeling.

Check out his book HERE.

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NFL Quarterback

“Get your mind right!” boomed over the speakers and the session took off like a rocket. After three long years, the Hand & Stone franchise community was gathering for our International Conference in San Antonio, TX. Our community had endured nearly three years of constant change, and we gathered to celebrate- both the rich history of the organization and the bold, new paths we were planning to walk in the future. In that space, Todd Durkin was the perfect choice to keynote our general session. The 800+ attendees were challenged, motivated, and most importantly inspired by TD’s incredibly dynamic session. Equal parts vision and actionable framework, Todd’s talk was one of the highlights of the conference, and our community left with a renewed purpose to become the very best of themselves.

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Alexi Vontsolos, MBA

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TD Mastermind Member

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TD Mastermind Member

Joining the Todd Durkin Mastermind has been one of the best decisions, both professionally and personally I’ve ever made. To be part of a community with heart-centered leaders, who truly want the best for each other, has positively spilled into all areas of my life. The coaching from each leader and member of the TD Mastermind is world-class, genuine, and personal and has helped me grow and lead my team. I’ve had a safe community to come with any struggle, hardship, or big decision that felt overwhelming to navigate alone. We give so much of our hearts and souls in this industry, it’s important to have a place to fill back up with. Coming together at retreats gives you all the octane and more to keep chasing dreams and changing lives. Investing in the mastermind and being part of this community has proved beyond my expectations in every way. If you want to be part of a team who sees your strength, pushes you to greatness, and is there to catch you when you fall – the TD Mastermind is where it’s at!

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TD Mastermind Member

The Todd Durkin Mastermind is my extended fitness family. Each time we gather, we seem to grow even closer as time continues to change us and our businesses. It just feels right. It is not always about crunching numbers, the number of new sign-ups, or how many programs we have running. It runs much deeper. As we grow older relationships and time become more valuable. You have only so many more clicks of the clock and encounters and experiences. They should be spent with those who elevate you. The TD Mastermind does just that!

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Episode 288

Featuring Hank Ebeling

7 Principles to WOW & Dazzle Your Customers Consistently

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Drew Brees

NFL SUPER BOWL XLIV CHAMPION & MVP, 20 NFL SEASONS, 13 PRO BOWL SELECTIONS

Dr. David Jeremiah

Senior Pastor, Shadow Mountain Church & Turning Point Ministries

Brett Rypien

NFL Quarterback

John Teza

President & CEO, Hand and Stone Franchise Corp.

Gus Cheliotis

GENERAL COUNSEL & COO, NASSAU FINANCIAL GROUP

Brian Schultz

Assoc. DBIA, LEED AP, Director of Operations

Jason Cullum

Lead Pastor, Christ’s Church

Brad Deutser

CEO + President, Deutser, LLC

Susan Couch

SVP Business Banking Client Manager, Bank of America

Alexi Vontsolos, MBA

Vice President, Sales & Account Management, Health Net of California

Kelly Spraragen Young

TD Mastermind Member

Tim Carter

TD Mastermind Member

Rachele Jaegers

TD Mastermind Member

Matthew Stocker

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