I’m writing this email from a place I’ve been writing & thinking about regularly lately…35,000 feet on an airline heading back from the Bahamas. Yes, I was over on a tough “tour of duty” in the Bahamas speaking for an incredible company called “Nassau Financial Group” (no relation to Nassau Bahamas; see below!). And during […]
Is great customer service a dying thing? Like me, have you had any bad customer experiences lately? I know it doesn’t happen at your work or business, but I bet you have experienced some bad service recently at a restaurant, shop, gym, or retail business in the last month alone. Truth be told, creating extraordinary […]
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